If you have mistakenly deposited the wrong currency or selected the wrong network, and the transaction has a technical possibility of recovery, Roogoo platform will make every effort to assist you in retrieving the assets.
Due to the nature of cross-chain operations, manual processing, high risks, and related network Gas fees, cross-chain bridge fees, and exchange handling fees, the platform will charge a fixed retrieval service fee of 5 USDT (regardless of the asset amount, the fee is the same).
Important Notes:
Not all mistaken deposit cases can be successfully retrieved (for example, if the assets are sent to an uncontrollable address or liquidity has been removed, recovery may not be possible).
After a successful retrieval, the assets will be credited days, depending on the on-chain situation.
We will make every effort to assist, but please ensure to carefully check the currency, network, and deposit address when making deposits to avoid unnecessary losses.
Thank you for your understanding and cooperation!