Roogoo Card Types
Roogoo Card is a prepaid card, not a credit card, and does not have overdraft functionality. Users need to top up before spending and can only use the card balance. Please ensure you have sufficient balance in your card before making purchases. When using your Roogoo card for purchases, ensure your Roogoo account balance is at least 3% higher than the payment amount, as each payment requires: Total Amount = Payment Amount + Processing Fees, which include commission fees. Insufficient balance will result in payment failure.
Card Deposits and Balance Transfer
Roogoo does not support fiat currency deposits or deposits. To top up your card, you first need to deposit USDT to your Roogoo platform funding account, then transfer the USDT balance from your asset account to your card. Similarly, card balances can be transferred back to your asset account.
Card deposits and balance withdrawals are not processed in real-time and may take a few minutes. Large deposits and withdrawals may take longer due to bank verification. Please confirm that the deposit has been credited before making any purchases.
For detailed instructions, please refer to: Card Top-up and Balance Transfer
About Transfers
Roogoo Card can only be used for purchases and merchant payments, and does not support transfers (such as top-ups or transfers between banks, WeChat, or Alipay). However, users can bind their card to third-party payment platforms (such as Alipay, WeChat, PayPal, etc.) to make payments or "transfers" by scanning QR codes.
Card Binding & Usage Tips
For questions regarding card binding, subscriptions, usage tips, and more, please refer to: Summary of Card Binding and Usage Tips
Billing Issues
For questions regarding refunds, billing status, transaction failures, and more, please refer to: FAQ: Billing & Payments
Card Freezing and Cancellation Risks
Please refer to "Prohibited Transaction Categories and High-Risk Blacklisted Platforms"
Card Cancellation
Please refer to Card Top-Up, Balance Withdrawal & Card Cancellation Guide
About Subscription Purchases (Including AI, Telegram, and Other Product Subscriptions)
ChatGPT and similar merchants have complex and frequently changing risk control conditions involving user account controls, IP controls, and multiple factors, causing failure probability for any card paying these merchants. Roogoo cannot guarantee successful payment for X Premium (Twitter membership), AI tools, or other merchants with strict multi-factor risk controls.
Therefore, we do not recommend users use Roogoo cards for subscription purchases, but they can be used for one-time payment scenarios.
Reminder: For subscription payments, ensure sufficient card balance to cover subscription fees and all processing charges. If multiple deduction attempts fail, your card may be frozen by banks and cannot be unfrozen. You may also be blacklisted by merchants, making the card unusable. Please cancel subscriptions for unused services promptly.
User-Provided Solution:
How to Fill in the Billing Address?
When subscribing to services, according to credit card regulations, most platforms require users to provide a billing address.
Roogoo Card Billing Address Instructions:
For most payment platforms and merchants: You can enter any address you prefer.
For payment platforms and merchants with strict requirements: You must use the billing address provided at the bottom of the Card Details page in your card section. Special Note: If the ZIP code is incorrect, you need to search online for the correct ZIP code for that address.
Note on US tax-free states: Addresses from certain US tax-free states may not be accepted by some payment platforms and merchants.
Does Roogoo Have a Mobile App?
Currently, the Roogoo APP is under development and cannot be downloaded from Apple or Google stores. You can use the PWA version mobile app by adding it to your phone's home screen. Please refer to this tutorial.
WeChat and Alipay Related Issues
Please refer to "WeChat and Alipay Common Issues"
About Identity Verification
Users must complete identity verification when opening an account. We recommend using Sumsub verification, or alternatively, you can upload identity documents and selfie photos. Please refer to the instructions for detailed information.
Join the Community
Many usage methods for U Card are provided by our community users. We welcome you to join our Telegram community to learn and share U Card usage tips and methods.
Roogoo Telegram Community: https://t.me/ROOG_Community