Deactivate / Reactivate Card
Users can Deactivate or Reactivate their cards as needed.
How to Deactivate / Reactivate:
Navigate to the "Card" page.
Go to "Settings".
Select "Deactivate / Reactivate Card".
Understanding Card Deactivation:
Deactivating a card is a Temporary Freeze. It simply pauses the use of your card, and you can Reactivate it yourself at any time to continue using it.
Important Notice:
If you continue to use the card for payments or purchases while it is deactivated—including automatic subscription renewals (e.g., Netflix, OpenAI)—the transactions will fail. In such cases, the bank will charge a Decline Fee.
Cancellation Guide (User Instructions)
If you decide to permanently stop using your card, please refer to the following detailed instructions regarding balance processing, eligibility, and the cancellation procedure.
I. Balance Refund After Cancellation
Upon successful cancellation, the remaining funds in your card will be refunded to your Roogoo Asset Account. Refund rules vary by card type:
Free-Claimed Cards:
A fee of $4.99 USD (original card issuance cost) and any promotional cashback received at the time of activation will be deducted from the card balance.
Note: If the card balance is insufficient to cover these costs, the cancellation request cannot be processed.
Paid-Application Cards:
The remaining balance will be refunded in full to your Asset Account.
II. Restrictions on Cancellation
A cancellation request will not be accepted under the following circumstances:
Pending Settlements: The card has incomplete transaction bills. You must wait for final settlement by the bank.
Outstanding Arrears: The card has a negative balance, or there are unpaid "Decline Fees" and other non-compliance charges.
III. Standard Cancellation Process
Card cancellation requires manual review. The process is as follows:
Contact Support: Submit your cancellation request through official channels.
Identity Verification: Customer service will verify your user information and the details of the target card.
Status Confirmation: Ensure the card is in "Active" status to facilitate final settlement and clearing.
Execution: The system will deactivate the card and refund the eligible balance to your account.