Roogoo Card utilizes a Individual Card Top-up model rather than a Shared Account Balance model. This is specifically designed to enhance the security of our users' funds.
Card Top-up Currencies
Currently, Roogoo only supports USDT (Tether) for top-ups. Support for USDC and other widely accepted stablecoins will be introduced in the future.
For users unfamiliar with cryptocurrencies or blockchain basics, we recommend learning the fundamentals of blockchain and on-chain transfers first. We also suggest purchasing USDT stablecoins through a reputable digital currency exchange.
Card Top-up Process
Step 1: Deposit into Asset Account Deposit your stablecoins into your Asset Account via an on-chain transfer. Alternatively, you can receive funds from other Roogoo users through Internal Transfer. We recommend using networks with low transaction fees. We are also working to integrate more low-fee blockchain networks in the near future. For specific steps, please refer to our Detailed Tutorial.
Step 2: Card Top-up You can find the top-up option on the Card page. Card top-ups are free of charge. We recommend topping up based on your spending needs. Please note that funds in your Asset Account earn 4%+ APY (Flexible Earn), while balances on the card do not earn interest.
Card Balance Transfer
On the top-up page, you will find a "Switch" button in the center. This allows you to toggle between "Top-up to Card" and "Transfer Out from Card."
Balance Transfer Requirement: A minimum of $10 USD must remain on the card during a transfer out. However, this $10 USD can be fully used for purchases until the balance reaches zero.
About Card Cancellation
Handling of Remaining Balance After Card Cancellation:
For Free Tier Cards: Upon cancellation, a fee of $4.99 USD (the waived card issuance cost) plus any cashback earned at the time of card activation will be deducted from the card balance. The remaining amount will then be returned to the user’s funding account. If the balance is insufficient to cover the issuance fee and cashback, the card cannot be cancelled.
For Paid Tier Cards: Upon cancellation, the full remaining card balance will be returned to the user’s funding account.
Cases Where Card Cancellation is Not Possible:
Pending Settlements: The card has outstanding or unsettled transactions. You must wait for all billing settlements to be finalized.
Insufficient Balance: The card balance is insufficient to cover outstanding charges, or there are unpaid fees (such as decline fees or other related penalties).
Card Cancellation Process:
Contact Customer Service: Reach out to support to initiate the cancellation request.
Verify Identity and Card Details: Provide information to verify the user and the specific card.
Activate Card: Ensure the card status is set to "Active" (if it was previously frozen or restricted) to allow for final processing.
Cancel Card and Refund Balance: Complete the cancellation and transfer the remaining balance to the designated account.
Our Recommendations:
If you no longer wish to use the card: We suggest transferring out your balance first. For any remaining funds that cannot be transferred, try to spend them through regular purchases until the balance is as close to zero as possible. Once the balance is cleared, you may then proceed to deactivate or cancel the card.
Retaining your card: Alternatively, you can keep the card and exchange it for another card type that better suits your needs.