Deactivate / Reactivate Card
Users can Deactivate or Reactivate their cards as needed.
How to Deactivate / Reactivate:
Navigate to the "Card" page.
Go to "Settings".
Select "Deactivate / Reactivate Card".
Understanding Card Deactivation:
Deactivating a card is a Temporary Freeze. It simply pauses the use of your card, and you can Reactivate it yourself at any time to continue using it.
Important Notice:
If you continue to use the card for payments or purchases while it is deactivated—including automatic subscription renewals (e.g., Netflix, OpenAI)—the transactions will fail. In such cases, the bank will charge a Decline Fee.
Card Cancellation Guide
If you decide to permanently stop using your card, please refer to the following detailed instructions regarding balance processing, eligibility, and the cancellation procedure.
Cancellation Path: Card Page > Settings > Cancel Card
I. Balance Refund After Cancellation
Upon successful cancellation, the remaining funds in your card will be refunded to your Roogoo Asset Account. Refund rules vary by card type:
Free-Claimed Cards:
Card Cancellation Fee ($4.99): A fee of $4.99 (original card cost) and any promotional cashback received will be deducted from your balance.
$0 Cancellation Fee: Waived if you have over 20 non-zero authorized transactions AND a total spend of $1000+.
Note: If the card balance is insufficient to cover these costs, the cancellation request cannot be processed.
Paid-Application Cards:
The remaining balance will be refunded in full to your Asset Account.
II. Restrictions on Cancellation
A cancellation request will not be accepted under the following circumstances:
Unsettled Transactions: The card has pending transactions. Please wait for the bank to finalize the settlement.
Card Inactive / Frozen: Cards in an inactive or frozen status cannot be canceled.
Outstanding Balance: Insufficient balance, or unpaid "Decline Fees" and other penalty fees.